Privacy Statement

This Privacy Statement applies to C. I. Travel Group Ltd, which acts as the data controller for the personal data described below.

Your personal information is collected when you purchase travel, accommodation or an inclusive holiday, and when you request information about our products or services. We also keep records of your activity with us, including visits to our website.

We use this personal information to handle your requests, manage your booking, and, where you have opted into marketing communications, offer you other products and services. We respect the privacy and confidentiality of your information and will not disclose it to third parties without your consent, unless required to do so by law.

In limited circumstances, we may process information relating to a passenger’s mobility or accessibility requirements, where this is necessary to make appropriate travel arrangements. This information is used solely for this purpose and is handled with appropriate safeguards and restricted access.

We may also use information collected from our website to personalise your repeat visits and improve your online experience.

What Information is collected?

When making a booking

In order to make a booking we collect the following information:

Full name of lead passenger
Full names of other passengers travelling with you
Date of birth of all passengers
Your address
Your email address
Your contact telephone number
Your credit or debit card details

Where relevant to your booking, we may also collect limited information relating to restricted mobility or accessibility requirements, to ensure suitable arrangements can be made with transport providers or accommodation partners.

We collect, store and process your personal data in order to fulfil your holiday arrangements and meet our legal and contractual obligations. Where we process information relating to restricted mobility or accessibility requirements, this is done only where necessary to provide appropriate services and in accordance with applicable data protection law. This may include providing your details to government bodies, immigration authorities, airlines, ferry operators, accommodation providers and other competent authorities, as required by law.

We may also process your personal information under our legitimate interest in advising you of additional products or services that may enhance your holiday experience. This may include, but is not limited to, excursions, car hire, transfers and travel insurance

The above information must be provided in order to make your booking. Refusal to provide the required details will result in our inability to provide travel and accommodation booking services.

Access to and deletion of your data

You have the right to access the information we hold about you and to receive it in a format suitable for data portability. This information can be provided either as a PDF (Portable Document Format) or as a text (.txt) file.

You may request the deletion of your personal data once your travel has been completed, subject to any legal or regulatory requirements to retain certain information. Where deletion is not possible, we will restrict processing of the relevant data to the extent required by law.

Requests for your data or deletion of your data can be made by:

Retrieving your previous bookings online by visiting the secure View My Bookings area. You will be required to enter your name and booking reference. Use the ‘Update my preferences’ option to send your data by email.
Calling us on 01534 496600 to request your personal data.
If you have any questions about how your personal data is handled, you can contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or via the contact details provided on our website.

For security reasons, personal data can only be sent to the email or postal address associated with your booking.

Retention of data provided during the booking process

If you have opted out of marketing communications, all data will be automatically removed from our booking systems and marketing databases 180 days after the completion of your travel, provided there are no outstanding balances on your account. Once removed, this data will no longer be accessible by you or by us.

If you have opted in to receive marketing communications, your data and booking history will be retained for up to ten years, or until you update your preferences or request deletion.

When you provide credit card details to make a payment, once the transaction has been authorised, your full card details are no longer stored or accessible by us. Our website uses secure encryption technology to ensure that your payments remain safe.

Feefo Feedback

We work closely with global ratings and review provider Feefo for FlyDirect, in order to gather and publish feedback on your holiday experience. Your email address, return travel date and choice of accommodation (if booked) are provided securely to www.feefo.com and you will receive an email following your return from holiday with a request to review our product and service. If you choose to submit a review it will be published on our website and on feefo. Published feedback does not contain any personal information and you can choose to remain anonymous should you prefer. After feedback has been published on feefo.com, they will remove it, or amend it following a request sent by email to This email address is being protected from spambots. You need JavaScript enabled to view it..

In the event of our insolvency we, or any appointed insolvency practitioner, may disclose your personal information to the CAA, and/or ABTOT so that they can assess the status of your booking and advise you on the appropriate course of action under any scheme of financial protection. The CAA's General Privacy Notice is at www.caa.co.uk/Our-work/About-us/General-privacy-notice/. ABTOT's Privacy Notice is at www.abtot.com/privacy-policy-cookies.

When browsing the website

When you browse our website, cookies are used to enhance your experience and the usability of the website, and may also be used to market holidays and services provided by C. I. Travel Group whilst you browse the internet.

Cookies are small text files placed on your browser to store your preferences and browsing behaviour. Cookies are anonymous and do not provide us with access to your personal information, name, location, email address or contact details. Cookies are not harmful to your browser and are unique to it.

We also use cookies for general monitoring, helping us to identify user trends and improve the efficiency of our website.

You can choose to view your stored cookies at any time. Most browsers will automatically accept cookies and you can change these settings through preferences in your browser. For more information please visit www.allaboutcookies.org

How we use cookies

We use both first-party and third-party cookies on this website.

“Analytical” cookies, including those set by third-party analytics tools, allow us to calculate the aggregate number of visitors, understand how users interact with the site, and identify which parts of the site are most popular. This helps us improve our website and better serve users.

Some of our pages allow third parties to set their own cookies (for example, when using social media sharing buttons or viewing embedded videos). We do not have access to data stored in these cookies.

“Session” cookies enable you to carry information across pages of the website and avoid re-entering information. They also help us understand how the site is being used and improve its structure.

Cookie type	What is collected	Why is this information collected
Google Analytics	Information about how you use our site including pages viewed, length of visit, number of visits and which browser or device is used.	To help us improve your browsing experience.
Facebook pixel	Information about which pages you have viewed or actions you have taken on the website.	To enable targeted remarketing within Facebook based on your use of the website.
Hotjar	Information about how visitors interact with the website, including mouse movements, clicks, scrolling behaviour, pages visited, device type, browser information, and screen resolution. This data is collected in an anonymised form and does not directly identify individual users.	To help us understand how users interact with our website so we can improve usability, functionality, and overall user experience.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Accuracy of information

You also have the right to get any inaccurate information we have about you corrected. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the below address. We will promptly correct any information found to be incorrect.

Marketing Communications

We will only send you communication for the purposes of marketing the products and services of C. I. Travel Group if you have opted in to receive this information.

The personal information we hold for you will never be shared with any third party.

Information may be collected if you opt-in to receive marketing during the booking process, when you complete a newsletter sign up form or if you contact us to request inclusion to receive marketing communications. In any instance, you will be required to complete the opt-in process by opening the ‘confirm your subscription’ email and clicking to confirm.

Our email provider for the purposes of marketing is MailChimp. Only information provided to us by you for the purposes of marketing are shared with MailChimp. This may consist of your email address, residential location and preferred departure airport. Data is provided to MailChimp only and stored securely and will never be shared with another third party.

You can request removal from our marketing database at any time either by clicking the ‘unsubscribe’ or ‘update my preferences’ link in a marketing email that you have received from us or by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.

Privacy Statements on our individual websites

Privacy statements for our individual websites are as follows: -
www.flydirect.co.uk/customer-info/privacy-statement
www.bontourincoming.com/privacy-statement

Our Contact Details

Postal Address
C. I. Travel Group Ltd
Heron House
Jersey Airport
St Peter
Jersey
JE1 1BW

Email
This email address is being protected from spambots. You need JavaScript enabled to view it.

Telephone
01534 496660

Information Commissioner Contact Details

You may exercise your right to complain to the Information Commissioner if you feel that C. I. Travel Group Ltd has misused your data.

Website
www.jerseyoic.org

Postal Address
Jersey Office of the Information Commissioner
2nd Floor
5 Castle Street
St Helier
Jersey
JE2 3BT