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Overall winner Jersey, Merton Hotel
Overall winner Bailiwick of Guernsey, Duke of Normandie Hotel

The winners of the third C. I. Travel Group Hotel Awards have been announced, with the Merton Hotel and the Duke of Normandie Hotel winning the overall awards in Jersey and Guernsey respectively. The Merton also won the 3 & 2 Star Category in Jersey, with the Duke of Normandie winning the 3 & 2 Star Category in the Bailiwick of Guernsey.

2017 C. I. Travel Group Hotel AwardsNow in its third year, the awards scheme recognises excellence and professionalism in the Channel Islands’ tourism and hospitality sector, and reflects C. I. Travel Group's commitment to delivering the highest standards of customer service. The awards are run in association with the online feedback platform Feefo, with whom C. I. Travel Group has worked for a number of years.

The awards have again been decided using an aggregate score based on genuine customer reviews received through Feefo’s innovative system and on hotels’ room count. Shortlisted and winning hotels can therefore be safe in the knowledge that they have been selected by authentic feedback, and that the wide range of hotel sizes in the Channel Islands has been taken into account.

Properties in Jersey and the Bailiwick of Guernsey have been chosen in two categories: 5 & 4 star hotels and 3 & 2 star hotels. Joining the two overall winners were the Cristina Hotel, winning the 5 & 4 Star Category in Jersey, and the Duke of Richmond Hotel, winning the 5 & 4 Star Category in the Bailiwick of Guernsey. The extremely positive customer comments received across all grades of hotels reflect the assertion that service is of paramount importance to the islands’ visitors, even more so than price, value or luxury.



“Now in their third year, the C. I. Travel Group Hotel Awards are unique in their recognition of service excellence amongst accommodation providers in the Islands,” commented Robert Mackenzie, Managing Director of C. I. Travel Group. “We congratulate all those shortlisted hotels and in particular the two overall winners for their achievements.”

Commenting on the awards, Andrew Mabbutt, CEO of Feefo said: “Congratulations to all those that were shortlisted and in particular, the winners of the C. I. Travel Group Hotel Awards. The awards recognise the superior service companies provide based on authentic and genuine customer feedback. We are proud to be working with the C. I. Travel Group to continue to build trust and transparency across the travel and tourism industry.”

Senator Lyndon Farnham, Jersey's Minister for Economic Development, Tourism, Sport & Culture said: “I am delighted to see that the high quality of service provided by our hotel operators is being both recognised by visitors to the island and celebrated with the third annual C. I. Travel Group Hotel Awards. Congratulations to all involved and their contribution to growing the visitor economy in the island.”

Deputy Peter Ferbrache, President of the Committee for Economic Development said: “Guernsey prides itself on its high standards of accommodation, service and quality and we are delighted to see how the results of the C. I. Travel Group Hotel Awards recognise and reflect this.”

The Full Shortlist

Merton HotelMerton Hotel, Jersey

“First class service, great food and entertainment & excellent facilities.”

“The Merton exudes quality across the board.”

Duke of Normandie HotelDuke of Normandie Hotel, Guernsey

“Friendly and helpful staff from the receptionists through to the cleaners.”

“Great customer service, location & accommodation.”

Cristina HotelCristina Hotel, Jersey

“The staff couldn't do enough to help us from start to finish of our stay.”

“The hotel overlooks St Aubin's Bay, what a site! Hotel was very nice and the staff were great.”

Duke of Richmond HotelDuke of Richmond Hotel, Guernsey

“My fiance and I have had the most fabulous week at the hotel. I feel like I've been spoilt rotten all week by the staff.”

“Wonderful hotel with great accommodation, staff and food.”

Fermain Valley HotelFermain Valley Hotel, Guernsey

“Excellent hotel, clean, friendly staff. Just what you need for a relaxing break.”

“Excellent hotel. Staff are very attentive and our room was big and clean.”

St Pierre Park HotelSt Pierre Park Hotel, Guernsey

“Great hotel. Service was absolutely perfect.”

“Lovely hotel with very friendly and professional staff.”

Peninsula HotelPeninsula Hotel, Guernsey

“Friendly staff, spotless rooms and very comfy beds.”

“Really good location, good food & friendly staff. Will be there again.”

Sunnydene HotelSunnydene Hotel, Guernsey

“An excellent choice. Felt really at home thanks to the family.”

“Couldn't have wished for better hosts. Betty and Tony couldn't be more attentive.”

Monterey HotelMonterey Hotel, Jersey

“Amazing. Staff were fab.”

“The staff were very nice, helpful and provided a first class service.”

Runnymede Court HotelRunnymede Court Hotel, Jersey

“Accommodation and service was excellent. Lovely friendly staff and homely atmosphere.”

“Hotel was very good with great food and excellent service.”

Somerville HotelSomerville Hotel, Jersey

“Excellent customer service by every single person we dealt with.”

“The quality of the service from the staff is a credit to the management. Nothing is too much trouble.”

Pomme d'Or HotelPomme d'Or Hotel

“Excellent restaurant and friendly staff.”

“The staff were lovely and the room was great.”

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