C. I. Travel Group has won the 2017 Feefo Gold Trusted Service award for 2 of its brands, Bontour and JerseyTravel.com, for a consecutive year. Their brand GuernseyTravel.com won the 2017 Feefo Trusted Service award.
C. I. Travel Group has been working with Feefo, a global ratings and reviews provider, for over 8 years. The platform gives customers the opportunity to rate both the company’s customer service as well as that of their chosen accommodation. Feefo only collects ratings and reviews from verified customers meaning all feedback is genuine helping other travellers buy with confidence.
The annual Feefo awards recognise businesses that go above and beyond offering exceptional customer experience as rated by customers. The Trusted Service award is a recognised symbol of trust where winners have to meet strict criteria of excellence. The business must have over 100 reviews within the year plus a rating of 85 – 95% to gain the Trusted Service Award and to win Gold; the rating must be over 95%.
C. I. Travel Group is the Channel Islands largest Tour Operator and has been arranging holidays to and from the Islands for over 30 years. They have won Gold for their brands Bontour, a local travel agency arranging holidays, short breaks and escorted tours from the Channel Islands, and JerseyTravel.com, who bring holiday makers to Jersey from the U.K and in 2016 was the official accommodation provider for the Dance World Cup.
C. I. Travel Group is the Channel Islands largest Tour Operator and has been arranging holidays to and from the Islands for over 30 years. They have won Gold for their brands Bontour, a local travel agency arranging holidays, short breaks and escorted tours from the Channel Islands, and JerseyTravel.com, who bring holiday makers to Jersey from the U.K and in 2016 was the official accommodation provider for the Dance World Cup.
Andrew Mabbutt, CEO of Feefo said, “We’re delighted that C. I. Travel Group has won the 2017 Feefo Gold Trusted Service Award for two of its brands, Bontour and JerseyTravel.com. The Tour Operator is a great example of how brands can utilise customer reviews to improve on the high standard of service expected in the industry. A worthy winner, we look forward to working with C. I. Travel Group to continue to create a trustworthy environment for travellers in 2017 and beyond.“
Robert Mackenzie, Managing Director of C. I. Travel Group commented, “We are very proud to have secured these Trusted Service awards for the second consecutive year. Providing excellent customer service is central to the success of our business and I am proud that our team have received these awards, as a result of feedback from our clients.“
