Our Promise to You
We appreciate at the moment it’s an uncertain time with government advice being updated regularly in relation to coronavirus (COVID-19) which is impacting us all in different ways. Everyone has their own concerns and priorities and our priority is you, therefore we want to make sure you have as much information as possible to help guide you at this time.
If, due to the impact of coronavirus, we are unable to fulfil your package holiday and your holiday is cancelled by us, you will receive a full cash refund of all monies paid to us once we have ourselves received a refund from the supplier. We hope we would be able to help you again with new holiday plans at a later date.
We are also pleased to confirm that you can also travel with peace of mind knowing that upon returning to the UK from the Channel Islands, you are not required to quarantine as long as you are not showing signs of coronavirus.
Arrivals into Jersey
Jersey welcomes back tourists from 3rd July 2020 as our borders have reopened. As part of the ‘Safer Travel Period’, new measures for holiday makers arriving to the island include:
- All arrivals, aged 11 and older, will receive a PCR swab test on arrival at the Airport and Harbour. You will receive confirmed results by text or phone within 48 hours. There is no charge for this test. You are not required to quarantine whilst waiting for your test results but are asked to limit social contact during this time. Please note, if you choose not to undergo the testing, you will be required to isolate for the timeframe specified by the latest medical advice
- Should you test positive for coronavirus, you will be required to self-isolate for 14 days in Jersey and will not be able to travel during this period. In this instance, you will be contacted by the Jersey COVID Contact Team who will discuss your accommodation options with you. If you are able to stay in your current accommodation you would remain in residence there, if not, the Contact Team would help you with new arrangements and the costs related to this. The Contact Team will also help you arrange return travel and any costs involved will be assessed on a case by case basis
- Alternatively, rather than undergoing testing, you can provide acceptable evidence of a negative PCR test which was taken no more than 72 hours prior to departure
- You must comply with new tracking procedures and the pre-departure declaration. Before travel you will need to complete an online form before 6pm the day prior to entry into Jersey. This includes contact information, type of transport, travel dates, accommodation, a health declaration and details of travel within the 14 days prior to arriving in Jersey. We will provide you with the details for the form in your pre-departure information.
View this flowchart which helps you understand the new arrivals process.
For further details on the Government of Jersey’s travel advice for coronavirus visit their website.
Travelling through Jersey Airport
Jersey Airport has introduced new procedures to support the health and safety of passengers and staff. Find out what will be expected of you with up-to-date information related to coronavirus (COVID-19) as we enter a period of 'Safer Travel' in Jersey.
- All passengers 6 years and above must wear a face mask at all times within the airport on departure and arrival. You should provide this yourself. It can be a surgical or cloth mask. Those who have a medical reason for now wearing one are exempt
- Only those travelling will be allowed in the terminal building
- Social distancing must be maintained and hand sanitiser is provided for use throughout the airport
- Currently commercial facilities including duty free and catering outlets are closed until further notice
Watch this video from Ports of Jersey detailing the new procedures to support ‘safer travel’ at Jersey Airport.
During your stay in Jersey
Jersey has reopened for your full enjoyment and your holiday can be enjoyed with peace of mind. Attractions, shops, bars and restaurants have reopened as part of the Government of Jersey’s move to Level 2 of the Safe Exit Framework. Whilst on holiday in Jersey, the following guidelines ensure a safe holiday:
- Social distancing of 1 metre
- You are not required to use facemasks in public spaces you are however requested to do so on public transport
- Complying with track and trace – you may be asked for your contact details in shops, bars and restaurants for tracking and tracing purposes
For full information please review the Government of Jersey’s latest information in their coronavirus hub.
Arrivals into the Islands of Guernsey
As of the 17th August 2020, Guernsey and Sark enter Phase 5b and new measures for people arriving have been introduced. For arrivals to Alderney, further details will be released soon.
Phase 5b means that countries have been categorised into Group A, B or C. The UK is classed as Group B however the Isle of Man only is Group C.
- Group A Countries: Arrivals must self-isolate for 14 days.
- Group B Countries: Arrivals can elect to self-isolate and take a swab test after 7 days. Once you have a negative result from this test, you can end your isolation and observe ‘passive follow up’. Passive follow up means that if you develop symptoms you must return to self-isolation, report this and arrange a test. Find out more about ‘passive follow up’.
- Group C Countries: No self-isolation or testing required.
All travellers arriving into the Bailiwick of Guernsey must fill in a self-isolation data form which can be found here. You must complete one form for each passenger of your party.
For arrivals before the 17th August, all arrivals must self-isolate for 14 days.
Further information from the States of Guernsey can be found here.
Wellbeing measures in your accommodation
Channel Island hotels are committed to providing a safe environment for you whilst on holiday. You may notice there are some new measures in place for your peace of mind such as:
- Social distancing of 1m throughout including bars and restaurants
- Payment by card rather than cash is encouraged
- Self-service buffets may now be serviced by staff wearing masks
- Shared facilities e.g gym, spa, swimming pool, playgrounds will have increased hygiene measures and social distancing in place. In gyms and spas, some equipment or treatments may no longer be available
- Lift capacity may be redefined to ensure social distancing
- Hand sanitiser dispensers will be readily available throughout properties
- Increased measures are in place for room cleaning during your stay
Wellbeing measures by transport providers
British Airways, Blue Islands, Aurigny, Easyjet, Eastern Airways and Condor Ferries have all introduced new measures on-board to ensure your comfort and welling. Individual details for each carrier can be found here. As a general rule these include:
Masks: All passengers aged 6 will be obliged to wear a facemask during boarding and throughout their trip.
In-flight services: Newspapers and magazines may be removed to reduce touch points and refreshments may be more limited or unavailable.
Cleaning:Increased cleaning has been introduced by all airlines and Condor Ferries.
Is my holiday affected? Your right to a refund
Due to the coronavirus outbreak we are sorry to say that some holidays are cancelled as a result of travel restrictions, changes to travel schedules or closure of certain accommodations which may mean we are now unable to fulfil your holiday.
Refunds: If you have booked a package holiday and this is cancelled by us due to the impact of coronavirus, you will receive a full cash refund of all monies paid to us once we have ourselves received a refund from the supplier. We will offer alternative travel plans where possible. You are not entitled to any additional compensation, as the reason for the holiday not continuing is outside of our control.
Alterations: Alternatively, you can amend your holiday booking for a future date currently on sale or change to a new accommodation provider or travel route where relevant. In this instance, there would be no amendment fee but you would be required to pay any difference in price where the new holiday cost is higher.
I booked my holiday through a travel agent – what should I do?
Please contact the travel agent with whom you booked. They will handle the changes to your booking directly with us.
I am unsure about travelling due to Coronavirus
You’re free to make the choice not to go, but there's no obligation on us, the Tour Operator, to issue a refund. Normal cancellation charges will apply, view our terms and conditions here.
It is highly unlikely that you will be able to claim any cancellation charge on your insurance as companies do not normally cover for disinclination to travel but please check the terms and conditions of your policy.
I’m ‘clinically vulnerable’ or have been told by the Test and Trace system to self-isolate. Can I get a refund if I cancel my holiday?
If your holiday can go ahead as planned but your circumstances unfortunately mean you should not travel, there's no obligation on us, the Tour operator, to issue a refund.
Normal cancellation charges will apply, view our terms and conditions here. You should check your travel insurance to see if you can make a claim.
If I cannot follow my initial travel plans due to the coronavirus outbreak, am I entitled to compensation?
You won’t be entitled to any compensation, as the reason for the holiday not continuing is outside of our control.
You are reminded to have appropriate travel insurance and should check your policy to ensure that it is appropriate for your travel itinerary.
Coronavirus, your responsibility to others
You should not travel if you are displaying any symptoms of coronavirus (COVID-19). Symptoms are a new continuous cough and/or fever which may be accompanied by one or more of the following:
- Muscle ache
- Respiratory symptoms such as a sore throat, blocked or runny nose
- Gastro-intestinal symptoms can also be a feature however these are more common in children than adults
- Loss of smell and taste
You can find further help and information about travelling during times of coronavirus on the ABTA website here.
How to contact us
Our working hours are Monday - Friday, 09:00 - 16:00 and Saturdays 09:00 - 12:00.
For new bookings, many products are available to book online on the relevant brand website.