Our Promise to You
We appreciate at the moment it’s an uncertain time with government advice being updated regularly in relation to coronavirus (COVID-19) which is impacting us all in different ways. Everyone has their own concerns and priorities and our priority is you, therefore we want to make sure you have as much information as possible to help guide you at this time.
If, due to the impact of coronavirus, we are unable to fulfil your package holiday and your holiday is cancelled by us, you will receive a full cash refund of all monies paid to us once we have ourselves received a refund from the supplier. We hope we would be able to help you again with new holiday plans at a later date.
We are also pleased to confirm that you can also travel with peace of mind knowing that upon returning to the UK from the Channel Islands, you are not required to quarantine as long as you are not showing signs of coronavirus.
Arrivals into Jersey
Country and region risk assessment
The Government of Jersey has introduced regional variances to the Green/Amber/Red status throughout the UK, France & Ireland.
A list of all regional areas can be found here for arrivals on and before the 28th September.
A list of all regional areas can be found here for arrivals from the 29th September.
Area lookups, postcode searches and maps are available for you to quickly and easily find which colour status applies to you.
For countries which are regionally assessed, passengers must identify every region in which they have stayed overnight in the 14 days prior to arrival in Jersey. Country and regional categorisations are reviewed and updated regularly. As such, testing and isolation requirements may be different on arrival in Jersey than at point of booking.
- If the region or regions that you’ve been staying in for the 14 days prior to arrival have Green status you are not required to self-isolate whilst waiting for your results but you are required to limit social contact. This however will change for arrivals from Tuesday 29th September when you will be required to take a PCR test on arrival AND on day 5 (should you be staying 5 days or longer), you do not need to self-isolate whilst waiting for your results
- If the region or regions that you’ve been staying in for the 14 days prior to arrival have Amber status you are required to take a PCR test on arrival and on day 5, self-isolating whilst waiting for your results
- If the region or regions that you’ve been staying in for the 14 days prior to arrival have red status you are required to self-isolate for 14 days
Please note, there is no charge to you for the PCR test in Jersey.
Call the helpline on +44 (0) 1534 445566 if you're not sure which region applies to you.
For further details on the Government of Jersey’s travel advice for coronavirus visit their website.
Travelling through Jersey Airport
Jersey Airport has introduced new procedures to support the health and safety of passengers and staff. Find out what will be expected of you with up-to-date information related to coronavirus (COVID-19) as we enter a period of 'Safer Travel' in Jersey.
- All passengers 6 years and above must wear a face mask at all times within the airport on departure and arrival. You should provide this yourself. It can be a surgical or cloth mask. Those who have a medical reason for now wearing one are exempt
- Only those travelling will be allowed in the terminal building
- Social distancing must be maintained and hand sanitiser is provided for use throughout the airport
- Currently commercial facilities including duty free and catering outlets are closed until further notice
Watch this video from Ports of Jersey detailing the new procedures to support ‘safer travel’ at Jersey Airport.
During your stay in Jersey
Jersey has reopened for your full enjoyment and your holiday can be enjoyed with peace of mind. Attractions, shops, bars and restaurants have reopened as part of the Government of Jersey’s move to Level 1 of the Safe Exit Framework. Whilst on holiday in Jersey, the following guidelines ensure a safe holiday:
- Social distancing of 1 metre
- You are not required to use facemasks in public spaces you are however requested to do so on public transport
- Complying with track and trace – you may be asked for your contact details in shops, bars and restaurants for tracking and tracing purposes
For full information please review the Government of Jersey’s latest information in their coronavirus hub.
Arrivals into the Islands of Guernsey
All travellers arriving into the Bailiwick of Guernsey must fill in a self-isolation data form which can be found here. You must complete one form for each passenger of your party.
The Bailiwick of Guernsey has entered Phase 5b and new measures for people arriving have been introduced. Phase 5b means that countries, and regions in the UK and Ireland, have been categorised into Group A, B or C and these are reviewed daily and updated when required.
- Group A: Arrivals must self-isolate for 14 days.
- Group B: Arrivals can elect to take an optional test on day-7, there is no charge for this test. You must self-isolate until you have a negative result from that test and then follow ‘passive follow-up’. Passive follow-up means that if you develop symptoms you must return to self-isolation, report this and arrange a test. Find out more about ‘passive follow-up’. Group B arrivals who decline a day-7 test must self-isolate for 14 days.
- Group C: No self-isolation or testing required.
If you have driven through any region in a private vehicle without leaving the vehicle, you will not be classified as having travelled to that region. If you have stopped or been on public transport in any region, you will be classified as having travelled to that region.
View an indicative map of regional classifications in the UK and Ireland.
Further information from the States of Guernsey can be found here.
Wellbeing measures in your accommodation
Channel Island hotels are committed to providing a safe environment for you whilst on holiday. You may notice there are some new measures in place for your peace of mind such as:
- Social distancing of 1m throughout including bars and restaurants
- Payment by card rather than cash is encouraged
- Self-service buffets may now be serviced by staff wearing masks
- Shared facilities e.g gym, spa, swimming pool, playgrounds will have increased hygiene measures and social distancing in place. In gyms and spas, some equipment or treatments may no longer be available
- Lift capacity may be redefined to ensure social distancing
- Hand sanitiser dispensers will be readily available throughout properties
- Increased measures are in place for room cleaning during your stay
Wellbeing measures by transport providers
British Airways, Blue Islands, Aurigny, Easyjet, Eastern Airways and Condor Ferries have all introduced new measures on-board to ensure your comfort and welling. Individual details for each carrier can be found here. As a general rule these include:
Masks: All passengers aged 6 will be obliged to wear a facemask during boarding and throughout their trip.
In-flight services: Newspapers and magazines may be removed to reduce touch points and refreshments may be more limited or unavailable.
Cleaning:Increased cleaning has been introduced by all airlines and Condor Ferries.
Is my holiday affected? Your right to a refund
Due to the coronavirus outbreak we are sorry to say that some holidays are cancelled as a result of travel restrictions, changes to travel schedules or closure of certain accommodations which may mean we are now unable to fulfil your holiday.
Refunds: If you have booked a package holiday and this is cancelled by us due to the impact of coronavirus, you will receive a full cash refund of all monies paid to us once we have ourselves received a refund from the supplier. We will offer alternative travel plans where possible. You are not entitled to any additional compensation, as the reason for the holiday not continuing is outside of our control.
Alterations: Alternatively, you can amend your holiday booking for a future date currently on sale or change to a new accommodation provider or travel route where relevant. In this instance, there would be no amendment fee but you would be required to pay any difference in price where the new holiday cost is higher.
I booked my holiday through a travel agent – what should I do?
Please contact the travel agent with whom you booked. They will handle the changes to your booking directly with us.
I am unsure about travelling due to Coronavirus
You’re free to make the choice not to go, but there's no obligation on us, the Tour Operator, to issue a refund. Normal cancellation charges will apply, view our terms and conditions here.
It is highly unlikely that you will be able to claim any cancellation charge on your insurance as companies do not normally cover for disinclination to travel but please check the terms and conditions of your policy.
I’m ‘clinically vulnerable’ or have been told by the Test and Trace system to self-isolate. Can I get a refund if I cancel my holiday?
If your holiday can go ahead as planned but your circumstances unfortunately mean you should not travel, there's no obligation on us, the Tour operator, to issue a refund.
Normal cancellation charges will apply, view our terms and conditions here. You should check your travel insurance to see if you can make a claim.
If I cannot follow my initial travel plans due to the coronavirus outbreak, am I entitled to compensation?
You won’t be entitled to any compensation, as the reason for the holiday not continuing is outside of our control.
You are reminded to have appropriate travel insurance and should check your policy to ensure that it is appropriate for your travel itinerary.
Coronavirus, your responsibility to others
You should not travel if you are displaying any symptoms of coronavirus (COVID-19). Symptoms are a new continuous cough and/or fever which may be accompanied by one or more of the following:
- Muscle ache
- Respiratory symptoms such as a sore throat, blocked or runny nose
- Gastro-intestinal symptoms can also be a feature however these are more common in children than adults
- Loss of smell and taste
You can find further help and information about travelling during times of coronavirus on the ABTA website here.
How to contact us
Our working hours are Monday - Friday, 09:00 - 16:00 and Saturdays 09:00 - 15:00.
For new bookings, many products are available to book online on the relevant brand website.