Coronavirus (COVID-19). Visit our coronavirus page for up to date information relating to your holiday

Coronavirus Advice


Our Promise to You

We appreciate at the moment it’s an uncertain time with government advice being updated regularly in relation to coronavirus (COVID-19) which is impacting us all in different ways. Everyone has their own concerns and priorities and our priority is you, therefore we want to make sure you have as much information as possible to help guide you at this time.

If, due to the impact of coronavirus, we are unable to fulfil your package holiday due to if an element of your holiday being cancelled, you will receive a full cash refund of all monies paid to us once we have ourselves received a refund from the supplier. We hope we would be able to help you again with new holiday plans at a later date.

Arrivals into Jersey

Country and region risk assessment

From Saturday 16th January, anyone arriving in Jersey will be classified as Red which means they will have to isolate until they receive a negative PCR test on Day 10. Guernsey is the only exception being classified as Amber.

The Government of Jersey has introduced regional variances to the Green/Amber/Red status throughout the UK.

These classifications are different to those given by the UK Government and you should check which restrictions apply to you using the Government of Jersey list of all regional areas that can be found here.

We strongly recommend that you identify every region in which you have stayed overnight in the 14 days prior to arrival in Jersey and the respective assigned statuses to understand how this may impact your holiday. Country and regional categorisations are reviewed and updated regularly. As such, testing and isolation requirements may be different on arrival in Jersey than at point of booking.

  • If the region or regions that you’ve been staying in for the 14 days prior to arrival have Green status you are now required to self-isolate whilst waiting for your results. You will also be required to take a PCR test on arrival, on day 5 and day 10 (should you be staying 5 days or longer), you do not need to self-isolate for the entire duration, if the results of your first test come back negative
  • If the region or regions that you’ve been staying in for the 14 days prior to arrival have Amber status you are required to take a PCR test on arrival, on day 5 and day 10, self-isolating whilst waiting for your day 5 negative result
  • If the region or regions that you’ve been staying in for the 14 days prior to arrival have Red status you are required to take a PCR test on arrival, on day 5 and day 10, self-isolating whilst waiting for your day 10 negative result

Please note, there is no charge to you for the PCR test in Jersey.

Call the helpline on +44 (0) 1534 445566 if you're not sure which region applies to you.

For further details on the Government of Jersey’s travel advice for coronavirus visit their website.

Travelling with Condor Ferries – IMPORTANT, before you travel

Please note this important change to your travel arrangements with Condor Ferries.

As of 5th January 2021, passengers travelling on Condor must provide evidence of a negative Covid-19 result conducted within 72 hours of travel both outbound and inbound. The result should be from a PCR or lateral flow test and the receipt presented at check-in on departure.

Find out more about travelling to Jersey by ferry.

Travelling through Jersey Airport

Jersey Airport has introduced new procedures to support the health and safety of passengers and staff. Find out what will be expected of you with up-to-date information related to coronavirus (COVID-19) as we enter a period of 'Safer Travel' in Jersey.

  • All passengers 6 years and above must wear a face mask at all times within the airport on departure and arrival. You should provide this yourself. It can be a surgical or cloth mask. Those who have a medical reason for now wearing one are exempt
  • Only those travelling will be allowed in the terminal building
  • Social distancing must be maintained and hand sanitiser is provided for use throughout the airport
  • Currently commercial facilities including duty free and catering outlets are closed until further notice

During your stay in Jersey

Whilst on holiday in Jersey, the following guidelines ensure a safe holiday:

  • Social distancing of 2 metres
  • You are required to use facemasks in indoor public spaces and on public transport
  • Complying with track and trace – you may be asked for your contact details in shops, bars and restaurants for tracking and tracing purposes. You are also asked to download the Jersey Covid Alert App.

For full information please review the Government of Jersey’s latest information in their coronavirus hub.

Arrivals into the Islands of Guernsey

As of Friday 8th January, only essential travel into the Bailiwick of Guernsey is allowed. This excludes visiting friends and family and holidays. Full information from the States of Guernsey can be found here.

Should you be travelling for essential purposes you must apply for a Travel Permit at least 7 working days before travel. Self-isolation requirements in still in place. Travellers must also a Travel Tracker account, entering your travel information within 48 of travel.

Travelling with Condor Ferries – IMPORTANT, before you travel

Please note this important change to your travel arrangements with Condor Ferries.

As of 5th January 2021, passengers travelling on Condor must provide evidence of a negative Covid-19 result conducted within 72 hours of travel. The result should be from a PCR or lateral flow test and the receipt presented at check-in on departure.

Find out more about travelling to Guernsey by ferry.

Wellbeing measures in your accommodation

Channel Island hotels are committed to providing a safe environment for you whilst on holiday. You may notice there are some new measures in place for your peace of mind such as:

  • Social distancing of 1m throughout including bars and restaurants
  • Payment by card rather than cash is encouraged
  • Self-service buffets may now be serviced by staff wearing masks
  • Shared facilities e.g gym, spa, swimming pool, playgrounds will have increased hygiene measures and social distancing in place. In gyms and spas, some equipment or treatments may no longer be available
  • Lift capacity may be redefined to ensure social distancing
  • Hand sanitiser dispensers will be readily available throughout properties
  • Increased measures are in place for room cleaning during your stay

Wellbeing measures by transport providers

British Airways, Blue Islands, Aurigny, Easyjet, Eastern Airways, Jet2, Loganair and Condor Ferries have all introduced new measures on-board to ensure your comfort and welling. Individual details for each carrier can be found here. As a general rule these include:

Masks: All passengers aged 6 will be obliged to wear a facemask during boarding and throughout their trip.

In-flight services: Newspapers and magazines may be removed to reduce touch points and refreshments may be more limited or unavailable.

Cleaning: Increased cleaning has been introduced by all airlines and Condor Ferries.

PCR Test before travel: Condor ferries only. Passengers travelling on Condor Ferries must provide evidence of a negative Covid-19 result. See more details in the Jersey and Guernsey sections above.

Is my holiday affected? Your right to a refund

Due to the coronavirus outbreak we are sorry to say that some holidays are cancelled as a result of travel restrictions, changes to travel schedules or closure of certain accommodations which may mean we are now unable to fulfil your holiday.

Refunds: If you have booked a package holiday and an element of your holiday is cancelled due to the impact of coronavirus, you will receive a full cash refund of all monies paid to us once we have ourselves received a refund from the supplier. We will offer alternative travel plans where possible. You are not entitled to any additional compensation, as the reason for the holiday not continuing is outside of our control.

Alterations: Alternatively, you can amend your holiday booking for a future date currently on sale or change to a new accommodation provider or travel route where relevant. In this instance, there would be no amendment fee but you would be required to pay any difference in price where the new holiday cost is higher.

I booked my holiday through a travel agent – what should I do?

Please contact the travel agent with whom you booked. They will handle the changes to your booking directly with us.

I am unsure about travelling due to Coronavirus

You’re free to make the choice not to go, but there's no obligation on us, the Tour Operator, to issue a refund. Normal cancellation charges will apply, view our terms and conditions here.

It is highly unlikely that you will be able to claim any cancellation charge on your insurance as companies do not normally cover for disinclination to travel but please check the terms and conditions of your policy.

I’m ‘clinically vulnerable’ or have been told by the Test and Trace system to self-isolate. Can I get a refund if I cancel my holiday?

If your holiday can go ahead as planned but your circumstances unfortunately mean you should not travel, there's no obligation on us, the Tour operator, to issue a refund.

Normal cancellation charges will apply, view our terms and conditions here. You should check your travel insurance to see if you can make a claim.

If I cannot follow my initial travel plans due to the coronavirus outbreak, am I entitled to compensation?

You won’t be entitled to any compensation, as the reason for the holiday not continuing is outside of our control.

Customer insurance

You are reminded to have appropriate travel insurance and should check your policy to ensure that it is appropriate for your travel itinerary.

Coronavirus, your responsibility to others

You should not travel if you are displaying any symptoms of coronavirus (COVID-19). Symptoms are a new continuous cough and/or fever which may be accompanied by one or more of the following:

  • Headaches
  • Tiredness
  • Muscle ache
  • Respiratory symptoms such as a sore throat, blocked or runny nose
  • Gastro-intestinal symptoms can also be a feature however these are more common in children than adults
  • Loss of smell and taste

Further questions?

You can find further help and information about travelling during times of coronavirus on the ABTA website here.

How to contact us

Our Customer Services team is here to help however, our phone lines may be busy with the large number of calls we are receiving at this time. We apologise for any delay in our response and thank you for your patience. Therefore we recommend that you email This email address is being protected from spambots. You need JavaScript enabled to view it. quoting your booking number and date of travel (where relevant) in the subject line and we will get back to you as soon as possible.

Please view our opening hours here.

For new bookings, many products are available to book online on the relevant brand website.

Financial Protection

Our customers benefit from full financial protection with our ABTA and ATOL bonds.

Find out more ›

Work With Us

We work with accommodation providers, airlines, ferry companies, attractions, and many other partners across the Channel Islands' tourism and hospitality industries.

To find our more about business development opportunities, please contact us.