Coronavirus (COVID-19). Visit our coronavirus page for up to date information relating to your holiday

Coronavirus Advice


Our Promise to You

If, due to the impact of coronavirus, we are unable to fulfil your package holiday due to if an element of your holiday being cancelled, you will receive a full cash refund of all monies paid to us once we have ourselves received a refund from the supplier. We hope we would be able to help you again with new holiday plans at a later date.

Arrivals into Jersey

Country and region risk assessment

From Tuesday 13th July Jersey is now open to visitors arriving from anywhere in the world, other than those countries that feature on the UK red restricted travel list.

All arrivals to Jersey will need to complete a Safer Travel registration form in the 48 hours prior to travel, including contact information, travel details, and a declaration of health.

  • All arrivals who are fully vaccinated and received their second dose a minimum of 14 days prior to travel will receive a free PCR test on arrival and will not be required to isolate.
  • Arrivals who are not fully vaccinated will receive a free PCR test on arrival and will only be required to isolate until the result of their first test is received.
  • Children under 18

  • Children under 11 years are not required to complete the travel form or have a test, regardless of the vaccination status of their parent/guardian
  • Children 11-17 years old are required to complete the travel form and undertake a PCR test on arrival but will only be required to isolate until the result of their first test
  • Please note, there is currently no charge to you for the PCR test in Jersey.

    For further details on the Government of Jersey’s travel advice for coronavirus visit their website.

    Travelling with Condor Ferries

    Condor has done everything they can to help you travel safely and comfortably, from the moment you arrive at check-in, and for every step of the way. Watch their video to find out more. Some of the features below, such as catering outlets, may now have reduced services as a result of these new safety measures.

    Travelling through Jersey Airport

    Jersey Airport has introduced new procedures to support the health and safety of passengers and staff. Find out what will be expected of you with up-to-date information related to coronavirus (COVID-19) as we enter a period of 'Safer Travel' in Jersey.

    • All passengers 6 years and above must wear a face mask at all times within the airport on departure and arrival. You should provide this yourself. It can be a surgical or cloth mask. Those who have a medical reason for now wearing one are exempt
    • Only those travelling will be allowed in the terminal building
    • Physical distancing must be maintained and hand sanitiser is provided for use throughout the airport
    • Currently commercial facilities including duty-free and catering outlets may be limited, and physical distancing measures are in place

    During your stay in Jersey

    Whilst on holiday in Jersey, the following guidelines ensure a safe holiday:

    • Physical distancing of at least 1 metre is recommended.
    • Face-coverings are mandatory in all indoor public places and when using public and private-hire transport.
    • Complying with track and trace – you may be asked for your contact details in shops, bars and restaurants for tracking and tracing purposes.

    For full information please review the Government of Jersey’s latest information in their coronavirus hub.

    Arrivals into the Islands of Guernsey

    All arrivals to Guernsey will need to complete a Travel Tracker form within 2 calendar days prior to travel, including contact information, travel details, a declaration of health and details of travel within the 14 days prior to arrival in Guernsey. It is strongly advised that passengers bring hard copies of any vaccination or test certificates with them to Guernsey, in order to facilitate the smoothest journey through the meet and greet process. You can read an easy to follow guide to what to do before you arrive here.

    A step by step guide to completing the Travel Tracker Form can be found here.

    Arrivals from the UK common travel area into Guernsey who have been fully vaccinated at least 14 days prior to travel are not required to isolate on arrival. Children under 12 travelling with fully vaccinated parents or carers are not required to isolate on arrival. Full information from the States of Guernsey can be found here.

    From 3rd August 2021 fully vaccinated passengers will be required to purchase a pack of 5 lateral flow tests to be collected on arrival in Guernsey. These are charged at £25 per adult and payment will be taken during completion of the Travel Tracker form. A lateral flow test must be taken on every other day of your holiday and any positive result must be reported to the Government of Guernsey health authorities. It is also recommended that visitors consider taking a PCR or Lateral Flow Test prior to travel in order to avoid the possibility of testing positive whilst on holiday

    Visitors who are not fully vaccinated or for whom 14 days have not passed since their second dose, will be categorised by the region they live and/or have spent the previous 14 days. A quick guide is available here.

    • If the region or regions that you’ve been staying in for the 14 days prior to arrival are category 1 you will not be required to take a test on arrival or self-isolate.
    • If the region or regions that you’ve been staying in for the 14 days prior to arrival are category 2 you are required to take a PCR test on arrival, self-isolating whilst waiting for your day 1 negative result (results expected in 24-48 hours). You will also be required to take a PCR test on day 7 and undertake passive follow up until day 14, if you are still in Guernsey.
    • If the region or regions that you’ve been staying in for the 14 days prior to arrival are category 3 you are required to take a PCR test on arrival and on day 7, self-isolating whilst waiting for your day 7 negative result, and undertaking passive follow up until day 14, if you are still in Guernsey.
    • If the region or regions that you’ve been staying in for the 14 days prior to arrival are category 4 you are required to take a PCR test on arrival and on day 13, self-isolating whilst waiting for your day 13 negative result.
    • Should any test result return positive, you will be required to self-isolate in your accommodation or an alternative sourced by the States of Guernsey for 14 days.

    Children under 12 are assessed as the same risk as their parent/guardian/carer unless they have their own vaccination status. Children between 12 and 17 years will be treated as coming from a category 2 region, required to take a PCR test on arrival and isolate until the result of that test. Another test is required on Day 7 with no isolation required

    From 4th October 2021, all arrivals to Guernsey over 12 years of age and coming from from the Common Travel Area (United Kingdom, Channel Islands, Isle of Man and Republic of Ireland) will be required to purchase 5 Lateral Flow Tests on arrival at a cost of £25 and test every other day of their stay. No isolation is required

    Please note, the current charge for arrival and follow-up PCR tests in Guernsey is £25 per person, per test. When proceeding from the airport or harbour to your place of self-isolation use of public transport is not permitted. Ideally you will use your own vehicle or a hire vehicle, however taxi journeys are acceptable where required, and subject to some conditions.

    Please note that this information is subject to change dependent on public health advice. Full information from the States of Guernsey can be found here.

    Travelling with Condor Ferries

    Condor has done everything they can to help you travel safely and comfortably, from the moment you arrive at check-in, and for every step of the way. Watch their video to find out more. Some of the features below, such as catering outlets, may now have reduced services as a result of these new safety measures.

    During your stay in Guernsey

    For full information please review the Government of Guernsey’s latest information in their coronavirus hub.

    Wellbeing measures in your accommodation

    Channel Island hotels are committed to providing a safe environment for you whilst on holiday. You may notice there are some new measures in place for your peace of mind such as:

    • Payment by card rather than cash is encouraged
    • Self-service buffets may now be serviced by staff wearing masks
    • Shared facilities e.g gym, spa, swimming pool, playgrounds will have increased hygiene measures and social distancing in place. In gyms and spas, some equipment or treatments may no longer be available
    • Lift capacity may be redefined to ensure social distancing
    • Hand sanitiser dispensers will be readily available throughout properties
    • Increased measures are in place for room cleaning during your stay

    Wellbeing measures by transport providers

    British Airways, Blue Islands, Aurigny, Easyjet, Eastern Airways, Jet2, Loganair and Condor Ferries have all introduced new measures on-board to ensure your comfort and welling. Individual details for each carrier can be found here. As a general rule these include:

    Masks: All passengers aged 6 will be obliged to wear a facemask during boarding and throughout their trip.

    In-flight services: Newspapers and magazines may be removed to reduce touch points and refreshments may be more limited or unavailable.

    Cleaning: Increased cleaning has been introduced by all airlines and Condor Ferries.

    Is my holiday affected? Your right to a refund

    Due to the coronavirus outbreak we are sorry to say that some holidays are cancelled as a result of travel restrictions, changes to travel schedules or closure of certain accommodations which may mean we are now unable to fulfil your holiday.

    Refunds: If you have booked a package holiday and an element of your holiday is cancelled due to the impact of coronavirus, you will receive a full cash refund of all monies paid to us once we have ourselves received a refund from the supplier. We will offer alternative travel plans where possible. You are not entitled to any additional compensation, as the reason for the holiday not continuing is outside of our control.

    Alterations: Alternatively, you can amend your holiday booking for a future date currently on sale or change to a new accommodation provider or travel route where relevant. In this instance, there would be no amendment fee but you would be required to pay any difference in price where the new holiday cost is higher.

    I booked my holiday through a travel agent – what should I do?

    Please contact the travel agent with whom you booked. They will handle the changes to your booking directly with us.

    I am unsure about travelling due to Coronavirus

    You’re free to make the choice not to go, but there's no obligation on us, the Tour Operator, to issue a refund. Normal cancellation charges will apply, view our terms and conditions here.

    It is highly unlikely that you will be able to claim any cancellation charge on your insurance as companies do not normally cover for disinclination to travel but please check the terms and conditions of your policy.

    I’m ‘clinically vulnerable’ or have been told by the Test and Trace system to self-isolate. Can I get a refund if I cancel my holiday?

    If your holiday can go ahead as planned but your circumstances unfortunately mean you should not travel, there's no obligation on us, the Tour operator, to issue a refund.

    Normal cancellation charges will apply, view our terms and conditions here. You should check your travel insurance to see if you can make a claim.

    If I cannot follow my initial travel plans due to the coronavirus outbreak, am I entitled to compensation?

    You won’t be entitled to any compensation, as the reason for the holiday not continuing is outside of our control.

    Customer insurance

    You are reminded to have appropriate travel insurance and should check your policy to ensure that it is appropriate for your travel itinerary.

    Coronavirus, your responsibility to others

    You should not travel if you are displaying any symptoms of coronavirus (COVID-19). Symptoms are a new continuous cough and/or fever which may be accompanied by one or more of the following:

    • Headaches
    • Tiredness
    • Muscle ache
    • Respiratory symptoms such as a sore throat, blocked or runny nose
    • Gastro-intestinal symptoms can also be a feature however these are more common in children than adults
    • Loss of smell and taste

    Further questions?

    You can find further help and information about travelling during times of coronavirus on the ABTA website here.

    How to contact us

    Our Customer Services team is here to help however, our phone lines may be busy with the large number of calls we are receiving at this time. We apologise for any delay in our response and thank you for your patience. Therefore we recommend that you email This email address is being protected from spambots. You need JavaScript enabled to view it. quoting your booking number and date of travel (where relevant) in the subject line and we will get back to you as soon as possible.

    Please view our opening hours here.

    For new bookings, many products are available to book online on the relevant brand website.

    Financial Protection

    Our customers benefit from full financial protection with our ABTA and ATOL bonds.

    Find out more ›

    Work With Us

    We work with accommodation providers, airlines, ferry companies, attractions, and many other partners across the Channel Islands' tourism and hospitality industries.

    To find our more about business development opportunities, please contact us.