Greve de Lecq, Jersey

Recognising Excellence and Championing Customer Service in the Channel Islands

Excellent customer service is at the heart of everything we do.

Feefo Gold Trusted Merchant 2017As a recognised Feefo Gold Trusted Merchant, we understand the importance of service, the importance of listening to clients' feedback, and the importance of genuine customer reviews.

Our 'Service' portal is a place for articles, videos and tips, all focused on customer service. This is also the place to find out more about the C.I. Travel Group Hotel Awards, first awarded in 2015, in recognition of outstanding service in the Channel Islands' hotels.

Excellent Customer Service - Our Top Tips

Greve de Lecq

Hotel Awards Case Study: Radisson Blu Hotel, Jersey

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Hotel Awards Case Study: La Villette Hotel, Guernsey

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Video: Introducing Feefo

C.I. Travel Group Hotel Awards Video

Video: Introducing the C.I. Travel Group Hotel Awards

C.I. Travel Group Hotel Awards Video

Hotel Awards Winner's Profile: Radisson Blu Hotel, Jersey

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Hotel Awards Winner's Profile: La Villette Hotel, Guernsey

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Hotel Awards Winner's Profile: Talana Hotel, Jersey

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Hotel Awards Winner's Profile: Duke of Richmond Hotel, Guernsey

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Financial Protection

Our customers benefit from full financial protection with our ABTA and ATOL bonds.

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Work With Us

We work with accommodation providers, airlines, ferry companies, attractions, and many other partners across the Channel Islands' tourism and hospitality industries.

To find our more about business development opportunities, please contact us.